30 Day Returns Policy
We want you to shop with confidence when you shop Yalish Diamonds! Although our jewelry is produced with the highest standards of quality and excellence in craftsmanship, we realize that sometimes you may have to return your purchase. That is why we accept returns and offer a no questions asked 30 day money back guarantee. If the unlikely occurred and for any reason you’re not fully satisfied with your purchase you can return your item within 30 days.
To return an item, simply follow these return procedures:
- Contact our Customer Service department.
- Advise the representative that you wish to return your order.
- Within 2 business day of your email, we will send you a fully insured FedEx return label, along with instructions on how to safely and securely package your items.
- Contact your FedEx Local Facility to schedule a pickup and simply mail it back to us. If you need packaging materials, FedEx will assist you.
- Your order should arrive in our office within a few business days (excluding weekends and holidays).
- All refunds will be processed within two business days, in the form of the original purchase method. Please be aware that for credit cards payers, it may take 3-5 business days (depending on your bank) for the funds to reflect on your account. PayPal payers will receive the funds immediately.
Additional Terms & Conditions
- Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will not be accepted.
- Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than Yalish Diamonds will not be accepted
- Any jewelry sent with a laboratory grading report must also be returned accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate.
- If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you.
- Any Special Order, Custom Design or Custom Order made at the request and specifications of the customer is considered final and non-refundable / non-exchangeable.
- Items that have previously been exchanged are non-returnable/non-refundable. If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange.