You may request a return within 30 days of receiving your jewelry, including after ordinary wear. This policy also applies to custom designs, special orders, and engraved jewelry. A flat $80 USD return shipping fee is deducted from a standard return refund. There is no additional restocking fee.

Effective for orders placed on or after September 09, 2026 at 19:56 UTC. Earlier orders retain the terms disclosed at purchase; new or increased charges in this policy will not be applied retroactively.

How to Start a Return

1. Contact YALISH DIAMONDS at service@yalishdiamonds.com or 800.661.5081 within 30 days of delivery. Include your order number and the items you wish to return.
2. Within two business days of your request, we will provide a Return Authorization Number (RAN), a prepaid FedEx Express return label, and packaging instructions. Include the RAN with your package and use the return address on our label.
3. Pack the jewelry securely following our instructions. Contact your local FedEx facility to arrange collection from your home or office, and hand the package to FedEx within seven calendar days of receiving the label. Keep your pickup or acceptance receipt.
4. Delays caused by YALISH or FedEx will not reduce your return eligibility. Transit time after timely handover does not count against the return window.

Return Shipping Cost

YALISH pays FedEx in advance and covers the return shipping cost above your $80 contribution. You do not pay FedEx separately. The $80 fee applies once per approved return shipment, including multiple items from the same order packed together as instructed. We will not charge an extra fee if we require separate packages.

Please use the label and packing instructions we supply. If the package is lost or damaged in transit, contact us promptly and keep all packaging and shipping records. We will investigate and coordinate any carrier or insurer claim; a transit problem will not automatically be treated as customer-caused damage.

Condition and Inspection

Ordinary wear and light signs of use do not, by themselves, make your jewelry ineligible for return. We do not charge for routine cleaning or polishing. The jewelry and stones returned must be the original items supplied with your order.

Every return is checked for identity and condition. If we find significant damage, missing stones, alterations by another jeweler, or a different item, we will contact you with our findings and supporting photographs. We will investigate the cause before deciding the outcome. We will not automatically deduct a damage charge or carry out a repair without your agreement. Any proposed repair-cost deduction will be explained and agreed with you in writing, subject to your applicable rights.

Faulty or Incorrect Items

If you received a faulty or incorrect item for which YALISH is responsible, contact us so we can arrange an appropriate refund, replacement, or repair. The $80 return shipping fee does not apply to these cases. We cover the return shipping, and an approved return for a refund is refunded in full. This is separate from a change-of-mind return.

Grading Reports, Gifts, and Packaging

If your jewelry was supplied with an original laboratory grading report, return it with the jewelry. If it is missing, we will contact you and give you an opportunity to send it before any deduction. A $100 USD replacement fee applies only if the original report is not returned and a replacement is required. We will notify you before deducting this fee; it is separate from the $80 return shipping fee. No replacement fee applies when replacement is not required.

Please also return any complimentary gift supplied with the purchase. If it is missing, we will contact you to arrange its return. A missing original jewelry box does not by itself prevent a return, provided you use suitable protective packaging in accordance with our instructions.

Refund Processing

We inspect returns promptly and issue an approved refund to the original payment method within two business days of receipt and inspection. If inspection reveals a problem, we will contact you within two business days of receipt, explain what needs review, and provide a date for our next update. Your bank, card issuer, PayPal, or other payment provider determines when the credit appears in your account.

Cancellations and Exchanges

You may cancel for a full refund before your order is handed to the carrier, including after production has begun and for custom or engraved items. Contact us as soon as possible. If the order has already been handed to the carrier, the return process above applies.

We handle a change-of-mind exchange as a return and a new purchase. The original item’s refund is subject to the $80 return shipping fee, and the replacement is purchased at the agreed price. The new item has its own 30-day return window from delivery and is not excluded merely because it replaced another item. Replacements for faults or errors for which YALISH is responsible are handled separately without the $80 return shipping fee.

Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.