- FREE Fedex SHIPPING
- 30 DAY RETURN POLICY
- LIFETIME WARRANTY
- 800.661.5081 (Toll Free)
Terms and Conditions
Shipping & Packaging
Yalish Diamonds provides fast and free shipping on all orders and to all our shipping destinations, including: USA, Canada, Australia, United Kingdom and more. In addition to free shipping, rest confident that all items are securely packaged and fully insured while in transit to your home or office.
For fastest delivery, all orders are shipped with FedEx 2Day.
For your protection, Yalish Diamonds always:
- Uses only FedEx services for the fastest and safest delivery of high value packages.
- All deliveries must be made to a physical business or home address only.
- Once ordered, please allow between 4 to 9 business days before dispatch, plus 1–3 business days for FedEx delivery, depending on your location.
- Tracking details will be provided upon dispatch and your package can be tracked at any time at www.fedex.com/tracking.
Luxury Ring Box
Opening the FedEx box, you are immediately presented with a handsome outer box. Nestled inside the outer box is a smaller box that fits perfectly in your pocket for the much-anticipated surprise proposal, while your new ring and stone’s documentation is on the right in a specially designed cradle. The documentation includes the ring’s certificate, the invoice and some information about our company.
Tax & Duties
No import duties and no taxes will apply to our US customers.
Goods are eligible for free duty under the US-Israeli Free Trade Agreement.
International Tax
All Yalish Diamonds merchandises are directly shipped from our facility in Israel. Concerning orders from outside the U.S. please be aware that import duties and taxes may apply upon receipt of orders. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on different factors, such as country of origin of the purchased product, local VAT rates and local import taxes, and it will be your responsibility to pay them if and when asked to by your local authorities. Under no circumstances will Yalish Diamonds be liable or required to refund any taxes or duties paid by the customer to a foreign country.
Free Lifetime Manufacturing Warranty
For a faulty or incorrect item reported within our 30-day return window, please see our 30-Day Returns Policy. Its fault/error return process applies instead of the warranty evaluation-deposit process below; the $80 return shipping fee does not apply when YALISH is responsible.
We stand behind the quality and craftsmanship of our jewelry. Yalish Diamonds offers a free lifetime warranty against manufacturing defects on all Yalish Diamonds fine jewelry.
If you experience damage to your purchase due to manufacturing, we recommend you to contact us so we may evaluate your piece. A $100 deposit will be taken before the shipment of your item to our facility for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is warrantied. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.
If a warranty issue is found, Yalish Diamonds will repair the warrantied damage or replace the item without charge.
Repair or service performed by a jeweler other than Yalish Diamonds will void the warranty. All fine jewelry can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewelry.
Some examples of common jewelry issues that would not be considered manufacturing defects include:
- Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.
- Prongs catching, wearing out, or bending over time due to everyday wear or normal damage, allowing a gemstone to fall out.
- The loss of a gemstone caused by damage from everyday wear or from other damage.
30 Day Returns Policy
You may request a return within 30 days of receiving your jewelry, including after ordinary wear. This policy also applies to custom designs, special orders, and engraved jewelry. A flat $80 USD return shipping fee is deducted from a standard return refund. There is no additional restocking fee.
Effective for orders placed on or after September 09, 2026 at 19:56 UTC. Earlier orders retain the terms disclosed at purchase; new or increased charges in this policy will not be applied retroactively.
How to Start a Return
- Contact YALISH DIAMONDS at service@yalishdiamonds.com or 800.661.5081 within 30 days of delivery. Include your order number and the items you wish to return.
- Within two business days of your request, we will provide a Return Authorization Number (RAN), a prepaid FedEx Express return label, and packaging instructions. Include the RAN with your package and use the return address on our label.
- Pack the jewelry securely following our instructions. Contact your local FedEx facility to arrange collection from your home or office, and hand the package to FedEx within seven calendar days of receiving the label. Keep your pickup or acceptance receipt.
- Delays caused by YALISH or FedEx will not reduce your return eligibility. Transit time after timely handover does not count against the return window.
Return Shipping Cost
YALISH pays FedEx in advance and covers the return shipping cost above your $80 contribution. You do not pay FedEx separately. The $80 fee applies once per approved return shipment, including multiple items from the same order packed together as instructed. We will not charge an extra fee if we require separate packages.
Please use the label and packing instructions we supply. If the package is lost or damaged in transit, contact us promptly and keep all packaging and shipping records. We will investigate and coordinate any carrier or insurer claim; a transit problem will not automatically be treated as customer-caused damage.
Condition and Inspection
Ordinary wear and light signs of use do not, by themselves, make your jewelry ineligible for return. We do not charge for routine cleaning or polishing. The jewelry and stones returned must be the original items supplied with your order.
Every return is checked for identity and condition. If we find significant damage, missing stones, alterations by another jeweler, or a different item, we will contact you with our findings and supporting photographs. We will investigate the cause before deciding the outcome. We will not automatically deduct a damage charge or carry out a repair without your agreement. Any proposed repair-cost deduction will be explained and agreed with you in writing, subject to your applicable rights.
Faulty or Incorrect Items
If you received a faulty or incorrect item for which YALISH is responsible, contact us so we can arrange an appropriate refund, replacement, or repair. The $80 return shipping fee does not apply to these cases. We cover the return shipping, and an approved return for a refund is refunded in full. This is separate from a change-of-mind return.
Grading Reports, Gifts, and Packaging
If your jewelry was supplied with an original laboratory grading report, return it with the jewelry. If it is missing, we will contact you and give you an opportunity to send it before any deduction. A $100 USD replacement fee applies only if the original report is not returned and a replacement is required. We will notify you before deducting this fee; it is separate from the $80 return shipping fee. No replacement fee applies when replacement is not required.
Please also return any complimentary gift supplied with the purchase. If it is missing, we will contact you to arrange its return. A missing original jewelry box does not by itself prevent a return, provided you use suitable protective packaging in accordance with our instructions.
Refund Processing
We inspect returns promptly and issue an approved refund to the original payment method within two business days of receipt and inspection. If inspection reveals a problem, we will contact you within two business days of receipt, explain what needs review, and provide a date for our next update. Your bank, card issuer, PayPal, or other payment provider determines when the credit appears in your account.
Cancellations and Exchanges
You may cancel for a full refund before your order is handed to the carrier, including after production has begun and for custom or engraved items. Contact us as soon as possible. If the order has already been handed to the carrier, the return process above applies.
We handle a change-of-mind exchange as a return and a new purchase. The original item’s refund is subject to the $80 return shipping fee, and the replacement is purchased at the agreed price. The new item has its own 30-day return window from delivery and is not excluded merely because it replaced another item. Replacements for faults or errors for which YALISH is responsible are handled separately without the $80 return shipping fee.
Nothing in this policy limits any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection law.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We do not share your information with these third parties.